FAQ

Englewood Plumbing Frequently Asked Questions

  Below are some basic questions you as the consumer should ask every plumber BEFORE you allow them to schedule work at your home or office. The questions are standard and the answers are what you would hear from our friendly office staff.

1) What is your hourly rate?

a. Gem Statewide Plumbing charges $140.00 per the hour, after the first hour we break the cost down to the half hour so that you are not being charged for a full hour.

b. The management team at Gem Statewide Plumbing has spent countless man-hours creating a flat-rate price book for some of our services that makes sense for both you the consumer and Gem Statewide Plumbing.

2) Do you charge for travel time?

a. Not inside Sarasota and Charlotte County. Our primary service area is inside Sarasota and Charlotte County ( we will go farther for additional cost) so that we don’t have to charge travel time.

3) Do you charge for overtime?

a. No, Gem Statewide Plumbing does not charge for overtime work. To fix a leak at 2:00 AM will cost the same as fixing the same leak at 2:00 PM.

b. Being a 24 hour emergency service company  is another great benefit you as the consumer have by hiring Gem Statewide Plumbing.  NO OVERTIME FEES!!

4) If you give me a quote, will you ever exceed that price?

a. Not for the work listed on the quote.

b. Sometimes we will run into unusual situations after we start the job that may require additional work. We will always stop, inform you of the situation and complete another quote for any price changes. We will always present them to you for approval.

5) What is your normal response time?

a. For emergency calls, we have a response time of 60 minutes or less. In some cases we can be onsite within 20 minutes! (we cannot be held responsible for traffic, weather or other unforeseen issues)

b. For service calls that are scheduled during normal business hours, we try and provide all of our clients with a 2 hour “window of time” for us to arrive. This allows you the consumer time to make any necessary arrangements and allows our Technicians plenty of time to complete any unexpected repairs on their previous calls.

c. Our office staff is in constant communication with our Technicians to help expedite them to your home or office ASAP!

6) Are you a licensed contractor?

a. Yes. Gem Statewide Plumbing is a licensed plumbing contractor (CFC) in the state of Florida. Our license number is 1428138.

b. Remember, if an unlicensed contractor completes work on your home, and anything goes wrong, you may have a problem with your insurance company paying for any related damages!

7) Do you have insurance?

a. Yes. Gem Statewide Plumbing carries General Liability insurance, Workman’s Compensation insurance and insurance on all our vehicles.

b. For all of our Property Management clients, we can provide all necessary waiver of subrogation endorsements as well as the “added insured” endorsement your firm may require.

8) What if I need something done in an emergency and you don’t have the parts on your truck?

a. We have priority access to our supply houses in emergency situations. If we don’t have it, and it is not available at local home improvement warehouse, we can contact a local supply house and gain access to the required material.

b. This assumes it is not a specialty order item, and there is a nominal charge for this exclusive service.

9) Are your Technicians sub-contractors or employees?

a. Gem Statewide Plumbing only has employees. Each individual hired by Gem Statewide Plumbing is a qualified person to properly represent our company. We DO NOT subcontract work or operate as a “broker”.

10) What payment methods does your company accept?

a. Gem Statewide Plumbing accepts personal checks, cash, and all major credit cards.

b. For approved clients, we also offer Net 30 billing, as an additional service; OAC.